Customer Service / Inside Sales Representative
The customer service / inside sales associate provides a critical role in customer interface, and is part of a team responsible for providing a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long term business. A customer service / inside sales associate should always act in the best interest of the customer, applying sound ethics and a service-minded orientation.
This position is the primary internal customer contact point for service and information regarding products, prices, availability, and product uses. It is the responsibility of this position to ensure that all inquiries are addressed completely and all transactions necessary to support the quote and order fulfillment process meet customer expectations.
Administratively, this position is responsible for initiating and coordinating various organizational duties with-in the authorized sales and service center. Responsibilities may include making meeting arrangements, preparing reports, and maintaining inventory of office supplies and literature. From an inside sales and marketing aspect, this position includes responsibilities to administer a contact management database and promotion of solutions and services.
The role calls for unfailing customer orientation, verbal fluency, precise written communication, teamwork and collaboration within all levels of management and staff, a high regard for ethics, and strong organization-al awareness.
Desired Skills & Experience
Education & Experience: Requirements include a Bachelor’s degree (B.A. or B.S), related experience and/or training with a proven track record of success, or an equivalent combination of education and experience; strong mechanical aptitude and a focus on continuous learning.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of internet browser software; inventory management software; order processing systems; word processing and spreadsheet software; and contact management software.