Customer Survey

Dear Valued Customer,

We would like to thank you in advance for providing us feedback to the questions listed below. Your contribution is valuable to us and we will strive to incorporate the information you provide us into our sales and customer service process.

Survey

Company Name

Full Name

Job Title

City

Country

Email

Contact Number

1. How did you first hear about Hornet Cutting Systems?

2. What product(s) did/have you purchased from Hornet Cutting Systems?
HORNET SSHORNET HDHORNET XDMEGA HORNET 1000MEGA HORNET 2000MEGA HORNET 3000ROTO HORNET 1000ROTO HORNET 2000AQUA HORNET 1000AeroCLEAN Downdraft TableHydroCLEAN Water TableConsumablesPreventative Maintenance Package

3. How satisfied are you with our customer service team?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfiedn/a

4. How satisfied were/are you with our sales team?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfiedn/a

5. How satisfied are you with our technical service team?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfiedn/a

6. How satisfied are you with our response time to your needs?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfiedn/a

7. How satisfied are you with the technical knowledge of our staff?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfiedn/a

8. How satisfied are you with our professionalism?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfiedn/a

9. How satisfied are you with our product quality?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfiedn/a

10. How satisfied were you with delivery and on-time performance?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfiedn/a

11. Are you likely to recommend Hornet Cutting Systems products to others?

12. If you indicated you were unsatisfied with any of the above questions, please share your experience with us so that we can improve our products and services.

13. Is there anything else specifically, good or bad, that you would like us to know about your experience with Hornet Cutting Systems?